Frequently Asked Questions (FAQ)

How long have the PureTrim products been around?

The PureTrim products have been available since January 2018, offering years of proven results in health and wellness.

What are the PureTrim products based on?

PureTrim products are formulated using the proven principles of the Mediterranean diet, known for its health benefits and longevity.

Does PureTrim stand behind the quality of the products?

Absolutely. PureTrim products are made using only the purest ingredients, ensuring they never contain questionable animal products, gluten, dairy, whey, or soy. We also follow strict Good Manufacturing Practices (GMP) to maintain the highest standards across all our products.

What countries does PureTrim ship to?

PureTrim currently ships to 10 countries: the USA, Canada, The Netherlands, Germany, England, Scotland, Wales, Ireland, New Zealand, and Australia.

When and where was PureTrim founded?

PureTrim was established in January 2018, with its headquarters located in Mesa, AZ.

Can the PureTrim collection of products be taken simultaneously?

Yes, all PureTrim products can be taken simultaneously and easily integrated into your daily routine.

How do I use the PureTrim products?

For detailed instructions on how to use each product in the PureTrim collection, visit PureTrimMentor.com.

Who should not use the PureTrim products?

Children under 18, pregnant women, and nursing mothers should not use PureTrim products. If you are taking prescription medications or undergoing treatment for any disease or illness, consult your primary physician before using PureTrim products to ensure safety and compatibility. Always seek medical advice before adding supplements to your routine.

Where are the PureTrim warehouses located?

Our warehouses are in Chandler, Arizona and Mississauga, Ontario, Canada.

What are the hours for Customer Support if I need assistance?

We are open from 7am-5pm Arizona Time to take orders and answer your questions via telephone at 1-800-692-9273, or via online chat at www.PureTrim.com.

Does PureTrim offer free shipping?

Yes! All regular orders placed on www.PureTrim.com that are over $149 will receive FREE Standard shipping. Also, all AutoShip Home Delivery Subscription orders over $99 placed on www.PureTrim.com will receive FREE Standard shipping.

How do I change my AutoShip order?

Log into www.PureTrim.com and choose "Modify AutoShip" to update your AutoShip products, address, payment, ship method and frequency.

How do I obtain my PureTrim login and password?

Choose "Forgot Login or Password" on www.PureTrim.com, or call Customer Service at 1-800-692-9273 to obtain your login and password to manage your orders.

How do I find out about PureTrim product promotions or specials?

The corporate office will send out a product promotion email to your email address on file to notify of any special offers. To update your personal information, log into www.PureTrim.com

How much weight on average can someone expect to lose on the PureTrim system?

Weight loss results vary depending on the individual. For our in-house preliminary study, weight loss averaged 1-2 pounds per week. PureTrim must be used with a healthy diet and exercise for optimal results.

How can I stay on track with the PureTrim system so I can reach my health goals?

DownloadPureTrim Fit, our free health coaching mobile app. It will remind you throughout the day of when to take the PureTrim products that are personalized to your health goals. The app will also motivate you to stay consistent and help track your results.

Are the PureTrim products plant-based?

Yes, PureTrim products are plant-based, made from natural, plant-derived ingredients. They contain no animal products, making them ideal for those seeking vegan, vegetarian, or plant-based supplements.

Are the PureTrim products Kosher?

Yes, PureTrim TrimBars are certified Kosher, ensuring they meet the strict dietary standards for those following a Kosher lifestyle. PureTrim products are created with quality ingredients and specific dietary certifications, making them a great option for individuals seeking Kosher-certified supplements and snacks.

Are PureTrim products vegan?

Yes, all PureTrim products are 100% vegan and can be safely incorporated into a vegan lifestyle. They are made with plant-based ingredients and contain no animal products, making them ideal for those following a vegan or plant-based diet.

What should I do if I hit a weight loss plateau?

Stay hydrated! It's recommended to drink 8-10 glasses of water daily to help overcome a weight loss plateau.

What shipping methods does PureTrim use?

We ship your orders using Federal Express, USPS in the USA (as well as Internationally), and UPS and Canada Post for shipments within Canada.

Do the celebrities on the website get compensated for their testimonials?

All of the celebrities found on the PureTrim website are genuine fans of the PureTrim products and NOT paid endorsements.